You probably never said as a child “When I grow up, I'm going to be a telemarketer!" More likely, you find yourself chained to a phone for hours on end for one reason only – you need the money!
Even though there may times when you don't feel like it, you have to be a nice, friendly, patient, intelligent and sympathetic person, or be out on your ear - because that’s what your boss wants you to be ; all day, every day, no matter what comes down that phone line.
So if you feel frustrated that you're stuck in a job you don't like, or don't do well at, or do like it and want to get better at it, I've jammed this book full of tips, tactics and ideas that help you not only survive but THRIVE as a Telemarketer – something you might not have thought possible!
How to stop your body from collapsing under the strain while you talk on the phone all day
How to revive after a long yucky day
How to make every part of your workspace support your success
Keep yourself Winning
Why Granny was right
Why your Stats are important and how they can help you do better