This booklet is a telephone and cell phone communication skills guidebook for business and everyday life.
Sections include:
- Guidelines for General Telephone Usage - Guidelines for Cell Phone (and other Wireless Device) Usage - Guidelines for Leaving Voicemail Messages - Guidelines for Business Communications - Example Conversations
Everything you need to know about proper telephone etiquette is included within.
Praise and Reviews
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Reviews from Amazon.com:
5.0 out of 5 starsVery helpful and informative, September 25, 2009
Learned a lot from reading this booklet, it helped me to think differently about how to communicate in a cordial manner and how to use the phone sensibly and courteously without over reacting to people who do not know how to communicate well. It also helped me to realize not to foolishly use a cell phone when the timing is inappropriate.
5.0 out of 5 starsThis booklet covers all the bases., September 25, 2009
This is a great little book that covers all the bases in tele/cell phone conversing and etiquette. It's especially useful for businesses to hand out to new employees, and for parents who'd like to give their teens some advice on proper use of the cell phone.
Patricia DeJoseph has worked in the communications business in radio and film & video production, and in office administration throughout her career. Telephone & Cell Phon More...
